Terms and Conditions at HILBURY COURT HOTEL
Arrival and Departure
Check in is available from 3pm to 10.00pm on the day of arrival. Check-in times outside of those specified must be confirmed with us prior to arrival. We ask that you please vacate your room by 10.00am (10:00) on the morning of departure. Early check in or late check outs must be arranged in advance and may incur an extra night charge if the request means we are unable to let the room the night before or after the guest’s stay to accommodate their requirements.
Please note the cancellation policy before committing to a reservation.
In order for us to confirm a reservation, credit/debit card details are required to secure your booking. No payment is taken from this card unless you ask us to, or the booking is cancelled within 2 days of the scheduled date of arrival, or you do not show, or you use the card to pay on arrival.
The exception to this policy is for bookings at peak times and / or special events where we reserve the right to take a deposit payment equivalent to the room(s) single night rate. You will be informed of this at the time of booking.
If you are unable to secure the booking with a credit/debit card then we require a cheque/postal order/bankers draft for the full amount of the stay. We will then send confirmation once the money has cleared. If a cheque used to cover payment is returned, we will cancel the booking and seek recovery of bank charges.
Bookings made online may be subject to differing terms and conditions in force at the time of booking. This is to protect your security in carrying out the booking and providing credit card details over the internet.
Cancellation by the Guest
We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.
In the event of a cancellation up to 2 days prior to the scheduled date of arrival no charge will be made.
If you cancel your reservation within 2 days of the scheduled date of arrival a cancellation charge equivalent to the room(s) single night rate will be made.
Guests failing to arrive, without notification, will be responsible to a charge equivalent to the total reservation price or up to the amount of the first 2 nights stay.
We take all Bookings in good faith, as we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with Hilbury Court Hotel for either accommodation or goods, services, meals or drinks that are pre booked (verbal or written) forms a legally binding contract. For this reason we advise that you take out a suitable insurance product to cover against unexpected costs such as cancellation fees. In addition, we may take legal action, through the Courts, to recover any outstanding debts.
Cancellation by Us
Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into another local hotel or bed and breakfast of the same or lower Visit Britain grading in a similar standard of room(s). Our liability will not extend beyond these conditions.
A car park is available for guests’ use at the front of the hotel. Guests should park sensibly without blocking any doors, gates, entrances or other vehicles. All vehicles should be registered with reception along with a contact number. Cars parked here are at owners risk.
Change of Room
If a booking is taken out for a specific room and the room reserved is required to meet a specific guest needs or rendered unusable via circumstances beyond our control, we reserve the right to transfer the booking to an alternative room of similar quality.
Damage and Breakages
Please take care of our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.
Some of the data gathered during the course of a booking may be held on computer. We would like to hold this data after your visit to be able to inform you of future offers. If you would prefer us not to hold this information please let us know.
Evening Meal Reservations
We are able to offer limited evening meals and all meals are prepared to order and therefore we require a minimum of 24 hours notice is required. Without pre-ordering we will unfortunately not be able to provide a meal on the day of arrival.
As evening meals are purchased for and prepared to order, if an order is placed and cancelled after 12.00 noon on the day of dining or not taken for any reason, the full cost of the meal will remain payable.
You have access to the building and your room 24 hours a day throughout your stay using a set of keys given to you when you register on arrival. You have full responsibility of these keys for the duration of your stay. Lost keys will be charged at £25.00 per set.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.
We are happy to return items that have been left following departure. However, there will be a minimum charge of £5.00 to cover postage and packaging.
We reserve the right to charge for missing items.
Payment is due in advance or on arrival and we accept the following credit and debit cards; Visa Debit, Visa, Euro/Mastercard, Switch, American Express, business cheques and cash.
Pets are not permitted in the hotel or on the adjoining land.
We reserve the right to change our prices at any time. This does not affect bookings already made.
Smoking is NOT permitted within any part of Hilbury Court Hotel. Please note that offending guests may be asked to leave immediately and may be liable for professional cleaning of any rooms and any outstanding balance of nights booked but not taken through early departure. There are designated smoking areas on the terrace next to the bar and outside at the front of the hotel outside of bar opening hours.
Hilbury Court Hotel reserve the right, at its discretion, to terminate, without notice, any individuals stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (Please note that non compliance of our non smoking policy may constitute termination). In such circumstances any outstanding account must be settled, no refunds will be made.
All published rates are inclusive of VAT at the current rate.
By using our Wi-Fi Service you automatically agree to the terms and conditions of use in force at the time. The passwords are available from reception. Wi-Fi is available throughout the hotel and free to guests. If for some reason the WiFi is unavailable we will endeavour to rectify the issue as soon as possible however guests will not be entitled to any recompense should there be any issue.
We reserve the right to amend these terms and conditions at any time.
You acknowledge and agree that all intellectual property rights (including, but not limited to, copyrights (including rights in software), trademarks, database rights, patents and inventions) in and relating to the service are owned by us and our licensors or contractors. Nothing in this agreement operates to transfer any such intellectual property rights to you.
We reserve the right to assign or sub-contract any of our rights and obligations under this agreement without notice to you.
If any provision of this agreement is found to be unenforceable by a court of competent jurisdiction, the other provisions shall nevertheless remain in full force and effect.
This agreement is governed by the laws of England and the parties hereto submit to the non-exclusive jurisdiction of the English courts.